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posted to Computer Repair Technicians on 12/01/09 07:50 AM, Port Chester, NY 10573

I have an HP Pavilion dv6500 and it has 2 issues right now. First, the USB ports are not working. I have gone to Device Manager and uninstalled and reinstalled the drivers and it still does not work. Any ideas? Second, my webcam did not work properly, so I uninstalled in DM and it did not reinstall the drivers automatically. I cannot find a system recovery on my Windows Vista to reinstall that way. Help.
Thanks,
Joseph

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Specialist Answer 1 of 1

Answered By

Orange Crystal Consulting, 12/01/09 07:55 AM

Orange Crystal Consulting

Briarcliff Manor, NY 10510
914-469-7545
Email Company

View Business Info

First my contact information then a free tip!

Gary E. Goodman, President

Orange Crystal Consulting

http://www.orangecrystalconsulting.com

ph 914-469-7545

email support@orangecrystalconsulitng.com

If your USB ports do not work I would suspect you need a new logic board. Before doing this, I would probably try backing up, reformatting the drive and reloading operating system, service packs and drivers in the right order and if still no go, order a new logic board. Do not purchase a new logic board if you are not sure the software (o/s, updates and drivers) are correct and laid down correctly.

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